Frequently Asked Questions

The FAQ Support is very helpful in finding the answers you are seeking 24/7/365. If you are unable to find the answer you seek, post it in the Community Forums. 

 

 

Download the Arise Virtual Solutions Affidavit of Identification at The OneCall IBO & CSP Hub Arise Resource Center and Directory.

Arise Virtual Solutions Affidavit of Identification

Arise requires each CSP to complete an Arise Affidavit of Identification in order to service client calls.  This is necessary since you are working virtually and are unable to present ID in person, like at a traditional job.

Download the Affidavit of Identification HERE.

Once you have completed the affidavit, email it to AriseAffidavitOfIdentification@arise.com

What is an Arise SOW -Statement of Work and how long does it last?

Arise SOW – “Statement of Work”

An Arise SOW outlines all of the specifics of servicing the client. It details pay rate, required servicing hours, incentives, bonuses and everything in between.

SOWs typically last 3-6 months each. When you start out, you may get a 3 month SOW. During that time, the client is evaluating you to be sure you are meeting metric and to offer you assistance to get you where they want you to be. If you do well, you will be offered another SOW. It may be another 3 month SOW or a longer SOW.

I tell all CSPs, if you are doing your job and servicing with the best attitude, adhering to your schedule and meeting/exceeding expectations, you will get another SOW…and then another after that. There are some agents who have been servicing the same client for 5 and even 10 years! It is not hard to do, as long as the agent does not slack off.

Being disciplined is important when working from home. There is no one there to make you go to work, it is easy to want to stay in bed and ditch your schedule. There are so many factors that make a great CSP a terrible agent. 🙂 As long as a CSP can overcome the temptations of this, they do quite well.

Additionally, you will want to check the opportunity announcement for SOW information. Some clients are seasonal, and the opportunity will clearly let you know when the SOW will end permanently.

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If you are considering becoming an Arise agent with OneCall Contact Center, LLC and you have questions, click HERE to chat with us via Google Hangout/Meet 3pm to 7pm CST Monday – Friday.

If you need to contact us outside of these hours, please send us an offline chat message from any page on the site. 🙂

Learn more about virus protection and other equipment requirements for Arise Virtual Solutions.

Arise Virtual Solutions Questions Answers | virus protectionDo I need virus protection?

To work as an Arise Virtual Solutions CSP, and for most other work from home positions, agents should have virus protection. It is strongly recommended that you configure your computer system in accordance with Microsoft’s recommendations as outlined on their Protect Your PC Website. These steps include:

  1. Enable and configure the Windows Update module to update automatically
  2. Enable Windows standard firewall
  3. Install Anti-Virus software and configure it to automatically update
  4. Install Adware software to protect from spyware, malware, etc.

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

Category: Arise Equipment

I failed my Arise voice assessment. Can I retake it? If you were experiencing technical difficulties, you may be able to retake your Arise Voice Assessment. Find out how.

Arise Virtual Solutions Questions Answers | I failed my Arise voice assessmentI failed my Arise voice assessment

There are many reasons this could happen and some CSPs are left asking “I failed my Arise voice assessment. Can I retake it?”

Typically it takes 90 days before a CSP is able to retake the voice assessment once failed.

We advise that you visit portal.arise.com and log into your account. From there, select Arise Virtual Assistant application (AVA) to contact with Support via chat.

Provide the chat agent with the details of what you feel caused you to fail. Kindly ask the agent to grant you another chance to take the assessment based on your specific circumstances. Typically Arise will afford a second chance to agents who were having difficulties hearing the assessment due to technical reasons.

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

 

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Arise Virtual Solutions Questions Answers | Switching Arise IBO | arise ibo changeArise Change IBO

The standard procedure for switching Arise IBO is that you must first contact the IB directly and ask them to release you. If you are unable to be released, Arise will require that you become an IBO instead of servicing under another IBO. The Arise change IBO process can be fairly easy, as long as your existing IBO has no reason for not releasing you. If you have an open dispute with your current IBO or if you owe the IBO money or equipment that you did not return, you may find the switching Arise IBO process to be more difficult.

However, if your current IB is no longer in business or not responding, we recommend that you contact Arise Central Operations department at Admissions@admissions.arise.com.

Copy this text and fill in your information:
My name is __________ and my CSP ID (if you know your CSP ID). I am current active under the IBO ___________________, however they are no longer in business/not responding and I do not know how to reach them otherwise.  I would like to choose a client and work with the IBO _____________________, with IBO number _____________. Please advise.

When you send this email, we recommend sending a screenshot as well as the last known contact information for your current IBO.

Sending this email will not guarantee that Arise will allow you to change. Arise does not typically get involved when it comes to settling disputes between Arise call center companies and their CSPs

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

If you still need assistance, visit our support desk.

Category: Change IBO

All Arise CSPs are assigned a PF and QAPF. Who are they and what do they do? Learn more on OneCall IBO & CSP Hub – Arise Resource Network.

Arise Virtual Solutions Questions Answers | Arise PF and QAPFPF and QAPF

Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF

PF=performance facilitator.
QA=quality adherence

These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client.

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

If you still need assistance, visit our support desk.

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There are several Arise Virtual Solutions clients that agents can service. Which one is best for you? Check out our Arise Clients List.

Arise Virtual Solutions Questions Answers Arise Clients ListArise Clients List

There are truly so many clients to choose from and unfortunately we are not able to recommend any one particular client. However, we suggest that you check out the Arise jobs review board and Arise Clients List here on The IBO & CSP Hub. Reviews are submitted by real CSPs.

Please note that every client is different and some clients have different departments/programs under their umbrella. For example, so agents will have an opportunity to work in technical support of Client A however, other CSPs will be able to work sales support of Client A. Each department will have a different pay rate and requirements to service.

You will want to check with your IBO for more information on this. If you are a OneCall agent, visit the support desk to ask. 

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

If you still need assistance, visit our support desk.

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Do you have questions about arise ibo training and arise training cost? Visit OneCall IBO & CSP Hub Arise Resource Network for answers!

Arise Training Cost

Some IBOs pay arise training cost for their CSPs. Others offer course reimbursement after the CSP has completed the course and serviced the client for a specific period of time. It is completely up to the IBO.

OneCall Contact Center, LLC does pay arise training costs of many client courses. There are some exceptions to this that are disclosed upon hire.

Arise does not charge a fee for the following:

Arise language Assessment
Arise Voice Assessment
Arise Drug Test

Do you have other questions? Visit our complete FAQ.

Do you have questions about Arise jobs at home and Arise Jobs Reviews? Visit OneCall IBO & CSP Hub Arise Resource Network!

Arise Jobs at Home

CSPs can service fortune 500 companies under the Arise Virtual Solutions Platform.

If you are interested in working multiple Arise jobs at home, that is also an option. Arise CSPs are able to service up to 3 Arise clients simultaneously.

Arise requires each CSP to electronically sign a Non-Disclosure Agreement prior to viewing their list of clients.  Once you have completed the Arise registration process and signed this agreement you will have access to all current client opportunities in the Arise Portal. We are not able to disclose Arise clients publicly to agents that are not registered with Arise.

However, you may contact OneCall directly for client names.

Arise Jobs Review

To learn more about Arise clients, visit the Arise jobs review board HERE

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