Customer Service Representative- Cruise Line Reservations

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Website theibohub OneCall Contact Center

Customer Service From Anywhere

OneCall Contact Center, LLC is Hiring Work From Home Customer Service Representatives – Cruise Line Reservations Soft Sales. This Arise Virtual Solutions client is a leading global cruise brand of Carnival Corporation – the world’s largest leisure travel company. From relaxing pursuits and enriching activities to world-class entertainment and gourmet cuisine, when you step aboard, you are setting a course for a world of wonderful new discoveries
Your duties:
• Inbound customer service calls from Cruises Guests and travel agents.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Upsell members additional cruise packages to enhance the member cruise experience.
Training Schedule:
Training begins: 11/26/2018
Class Times Offered
Monday – Friday
9:00 AM – 11:00 AM ET
6:00 PM – 8:00 PM ET
Schedule:
Must be available to work a minimum of 15 hours per week.
Available Shifts:
7 Days a week
9:00 AM – 10:00 PM EST
(6:00 AM PST – 7:00 PM PST)

* Subject to change based on client needs.

Equipment Must Meet Platform Standards
Click Here for System & Equipment Policy

Additional Client Program Technology Standards
Dual Monitors

Connect to client systems, call center companies that do not have Miami area code phone numbers (305 or 786), will need to be able to dial long distance on their service lines which may result in long distance charges.

**There are other requirements for enrollment, please contact us for more details. 

**Due to client privacy, we are not able to list the client name. Client names will be provided to applicants. 

Pay Rate:

$9 per hour

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